Pricing Plans

Pricing FAQs

• ## Plans

  Copalot offers Free Plan and the Starter, Pro, and Enterprise plans. Each plan is designed to cater to different business needs and scales.

• ### Free plan

  The free plan allows you to create and run working Copalots for your business, just with lower limits and fewer features. It's perfect for individuals or small businesses just getting started with AI support. Upgrade for more powerful benefits.

• ### What LLM does Copalot use?

  All paying users are using GPT-4.

• ### How can I earn credits?

  Here's how you can earn:
  - Sign up and verify your account to receive 100 credits as a welcome bonus.
  - Refer friends or others to join, and both you and the user you refer will receive 200 credits each time.
  You can use credits for video support and for chatting with the Bots in your account.

• ### Usage FAQs

  - What’s one Copalot?
  A Copalot is an AI bot with AI Chat, Video FAQs and other AI features, you can use it on websites, and in products.
  - **What is one message? **
  One message is text/images you send to the chatbot that receives a response.
  - **What forms of payment do you accept?**
  We accept all major credit cards, including Visa, MasterCard, and American Express. For Enterprise plans, we also offer invoicing options.

• ## Discounts for annual subscriptions

  Yes, we offer a discount for annual subscriptions on our Pro plan. You can save up to 20% by choosing annual billing compared to monthly billing.

• ### What happens if I exceed my plan's usage limits?

  If you exceed your plan's limits, you'll be notified and given the option to upgrade to a higher tier. We don't automatically charge for overages, ensuring you always have control over your costs.

• ### Do you offer a money-back guarantee?

  Yes, we offer a 30-day money-back guarantee on our Pro plan. If you're not satisfied with our service within the first 30 days, you can request a full refund.

• ### Can I try Copalot before committing to a paid plan?

  Absolutely! You can start with our free plan to explore Copalot's features. Additionally, we offer a 14-day free trial of our Pro plan, allowing you to test all its features before making a decision.

• ### How does pricing work for the Enterprise plan?

  Enterprise pricing is customized based on your specific needs, usage requirements, and desired features. Please contact our sales team for a personalized quote.

• ## Others

• **Special pricing for non-profits or educational institutions?**

  Yes, we offer special discounts for qualified non-profit organizations and educational institutions. Please contact us for more information.

• **What currency are the prices listed in?**

  All prices are listed in US Dollars (USD). For customers in other countries, charges will be converted to USD at the current exchange rate.

• **Are there any hidden fees or additional costs?**

  No, there are no hidden fees. All costs are transparently listed on our pricing page. The price you see is the price you pay, excluding any applicable taxes.

• **Can I upgrade or downgrade my plan at any time?**

  Yes, you can upgrade or downgrade your plan at any time. Changes will be reflected in your next billing cycle. Please note that downgrading may result in the loss of certain features or usage limits.

• **Is customer support included in all plans?**

  All plans include access to our knowledge base and community forum. Email support is available for Pro and Enterprise plans, while Enterprise customers also receive priority support and a dedicated account manager.

• **Is there a long-term contract for Copalot services?**

  Our Pro plan is billed monthly or annually, with no long-term commitment required. For Enterprise plans, contract terms are customized based on your needs. The free plan has no time limit or contract.